Transplant Québec’s policy governing the handling of complaints is just one part of the organization’s quality improvement process.
Transplant Québec wishes to ensure that every complaint filed or received is treated efficiently, fairly and respectfully.
According to the policy, a complainant is deemed to be any person who lodges a complaint with the organization. This includes, if applicable, any representative as defined in the Act Respecting the Protection of Personal Information in the Private Sector (RSQ, c P-39.1) as well as any successor or legal representative of a deceased person.